I want to align costs with business strategy by...
Insights from PwC’s Global Operations Survey
Our Global Operations Survey shows that leading companies are reimagining operations. They are aligning costs more effectively with business strategy and working across functional lines to build experiences for their customers that are hard to copy. These companies are more confident about their future prospects, too. It's an exciting time for operations leaders, who can drive their companies' destiny like never before.
“My instinct is that there’s going to be a big pivot where operationally, we think about running our business by client journey and begin to organise ourselves against them.”
Head of Operations for the Global Consumer Bank at Citi
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